NRR is a complicated beast because it has so many components.
The downfall of NRR can be a result of
- Degrading Go-To-Market fit (GTMF)
- Degrading Product-Market-Fit (PMF)
- A combination of both.
For example, Imagine you’ve just sold a new SaaS deal. You’ve onboarded your new customer successfully, but somehow,
…

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