Why “customer anecdotes of joy” should be a must-have metric to track for every R&D department.
In this interview, we address the following:
👉 – The big lessons learned to overcome the hurdles to gain traction
👉 – How to stay mentally sane in the day-to-day battle that startups face to create meaningful change.
👉 – How you can create transformative change by addressing problems that cross silos
👉 – How to get customers to coach you to make the deal happen
👉 – Why you should design both for adoption and diffusion momentum – and how
The link to the full interview.
My question to reflect upon today:
What’s the most recent feature in your SaaS product that customers just love working with – every single day?
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