On Customer Experience

Making a difference more often

Value Proposition

It’s inspiring what can happen when things get tough. Suddenly we have a far sharper eye and willingness to make a difference. We see things we haven’t seen or bothered about before, and act on them with effect. And it’s being noticed. If you browse the internet, 100s of examples…


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#20 – How AI helps call center agents be their best selves and create customers for life An interview with Skyler Place, Chief Behavioral Science Officer at Cogito Corporation in Boston

How AI helps call center agents be their best selves and create customers for life

My guest on the podcast is week is Skyler Place, Chief Behavioral Science Officer at Cogito Corporation in Boston. He is a computational social scientist with an entrepreneurial mindset. At Cogito, he leads the company’s efforts to combine behavioral science and artificial intelligence to create more emotionally intelligent humans. As…


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