We explore what’s broken in the way communicate digitally and what that leads to. We then discuss the approach David has chosen to solve this problem in a remarkable way. He shares his big lessons learned in building the solution in an as lean as possible way. He addresses the…
It’s inspiring what can happen when things get tough. Suddenly we have a far sharper eye and willingness to make a difference. We see things we haven’t seen or bothered about before, and act on them with effect. And it’s being noticed. If you browse the internet, 100s of examples…
It’s a question I am addressing as part of my first book. It always fascinates me how much more value you get if a customer becomes an advocate of your business – when they start referring you to others without even asking them. Fans go the extra mile. They drop…
Just think about it. It’s a sincere question. One you might not like at all. However, it’s not about whether you like the question. It’s about what you want the answer to be. We all want our customers to care. We go the extra mile to make that a reality…
My guest on the podcast is week is Skyler Place, Chief Behavioral Science Officer at Cogito Corporation in Boston. He is a computational social scientist with an entrepreneurial mindset. At Cogito, he leads the company’s efforts to combine behavioral science and artificial intelligence to create more emotionally intelligent humans. As…