#207 - Rami Darwish, CEO Arrow Labs on empowering 2 billion deskless workers 

A story about turning a big idea into reality, creating meaningful change

This podcast interview focuses on product innovation that has the power to enable desk-less workers to perform at their highest potential, with minimal intervention to their workday. My guest is Rami Darwish, Founder, and CEO of Arrow Labs

Rami Darwish

Rami is a founder and entrepreneur in digital technology for the enterprise and B2B segment. He has a deep understanding of business growth and scale strategy. He’s an expert in workforce management and digitalization of the field operation and beyond that, he has a deep understanding of mobility in the enterprise. 

In 2011 he founded Arrow Labs a company that’s on a mission to provide companies pioneering and reliable workforce management solutions that impact their people and operations in a meaningful way.

It envisions a world where employees can connect, collaborate and perform at their highest potential, with minimal intervention to their workday.

And this inspired me, and hence I invited Rami to my podcast. We explore what’s broken in the world of the desk-less worker and how this negatively impacts efficiency, accuracy, customer service, and safety. Rami shares the approach they’ve taken to enable field workers to deliver their best work in the toughest conditions. He also details what they did to not only survive the pandemic but come out stronger altogether. Last but not least he shares his experiences in creating momentum, especially in a market that hasn’t got a change or growth mindset.

Here are some of his quotes:

I used to work for fortune 500, corporate companies in the tech space. And I was working on large projects that would cover an entire city, for example, a safe city project or an integrated city project. And we have a lot of tools, everything from video wall tools to access to databases and information in real-time.  

But when you’re doing a large city-type project, you’re interacting with the real world. You’re not sitting in a bubble, you’re interacting with people, workers in the street, frontline people that either are providing you valuable information, or you need to provide them valuable information. What I realized while I was doing that was: Oh my God,…as soon as we want to get information out to the front line or get information from the frontline back into the HQ, everything stops being digital became manual.

During this interview, you will learn four things:

  1. How to avoid wasting lots of energy, time, and money by focusing your efforts on people who believe what you believe
  2. Why you should always strategize about the two or three moves ahead  – plan early – do a lot of smaller executive steps ahead of time 
  3. That there’s a fine line between being capital efficient and missing an opportunity – take chances.
  4. Why every opportunity should start with the simple question: Do I firmly believe in it? 

For more information about the guest from this week:


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