When you run a SaaS business, you know its ins and outs; you also know how the products and services you offer can benefit the lives of your customers. However, just because you and your team are intimately in tune with these benefits doesn’t mean your prospects or even customers will understand them. Failing here makes each marketing campaign highly costly, lengthens sales cycles, and negatively impacts your win rates. The pandemic has just made things worse in that respect.
Luckily, there are a few tools you can use to help convince people to buy what you offer – and one of the most useful is known as a value proposition.
If you own, run, or work in a business software company, there’s a good chance you’ve heard of a value proposition and agree that your company should have one. But do you truly have an understanding of what a value proposition is?
The essence of a compelling SaaS value proposition
In essence, a SaaS value proposition is a summary of the value your service or product will deliver to customers once they choose to buy from you. Your value proposition should provide
- a crystal clear summary of the most valuable problem you solve for your buyer,
- how it will help them make a difference in ways your competitors/alternative offerings can’t, and
- what benefits this drives for your buyers as a consequence.
In short: How will your promise help your buyer transform into something they aspire to.
Once you get a better understanding of what a value proposition is, you may feel like you’re ready to craft one for your organization. However, to create a value proposition that works, you should do your own market research and review examples of successful value propositions from real-world companies in and outside your target market segment. By looking at examples of value propositions that helped other B2B SaaS Startups / Scaleups grow, you can determine what you should (and shouldn’t) include in yours, and how you can use your statement to generate and convert more leads. More on that later in this article. But first, let’s dig into why this matters.
What’s the role of your Value Proposition?
As mentioned above, a value proposition focuses on laying out the value of buying from your company. It addresses your customers’ needs and makes clear why they should choose your software solutions or services and not those of another company. When your potential customers read your company’s value proposition, they should understand instantly why it’s worthwhile to spend their money on what you’re selling:
- how you help them achieve their ambitions, competitive advantage and create a remarkable impact
- how you’ll help them overcome the problems that are most valuable and critical to solve,
- how you’ll add to their lives
- how they will experience something that no other business software company or product can give them.
On your company’s homepage, your value proposition should be the first thing that your visitors, i.e. your ideal target customer see. Your value proposition can also feature as the central message (or messages) of your marketing material since it lays out why people should be attracted to your SaaS product or service. You can also use your value proposition in sales pitches and correspondence with potential clients. A value proposition is a good jumping-off point to explain the reasons why clients should consider creating a long-term professional connection with your organization.
Ultimately, every single SaaS business should have a value proposition. Regardless of whether there are any SaaS companies that do what you do, your value proposition isn’t actually about your company. Your value proposition addresses your customers’ needs and wants, and it is an important psychological device not only for getting leads to pick you over competitors/ alternative offerings but also for inspiring and convincing them to actually spend their money, i.e., create desire.
The Importance of a Value Proposition to stand out in your category
So, we know that every company needs a value proposition. But why are these statements so important?
Value propositions help companies increase sales. In fact, a study showed that value propositions can increase conversions up to 90 percent. That’s a huge increase in MRR and ARR for SaaS companies, and it can help make the difference between financial success and failure.
In addition to increasing conversions, value propositions help differentiate you from the alternatives your customers have i.e. your ‘competitors’ in the SaaS market you operate in. This can help you build a niche for your particular business software company brand and strengthen your reputation.
Finally, you don’t just create value propositions to benefit potential customers. You also use them as the ‘selling point’ to help align another target audience: your own organization. A compelling Value proposition is clear, easy-to-understand and easy-to-reference statements that your employees can look at to familiarize themselves with your company’s mission and unique selling proposition. This can help shape a strong organizational culture within your SaaS Startup/Scaleup, make everyone feel like they’re working together toward a common goal, and grow the resilience and resourcefulness of your business.
The Elements of a Great SaaS Value Proposition
I hope I’ve convinced you that you need to craft a unique value proposition. That’s a good first step. But how do you go about doing it? First, familiarize yourself with all the key components of value propositions so you can customize your company’s version.
- It has a powerful headline. Grab people’s attention right away. A powerful headline can capture someone’s interest and get them to look further into what you’re offering.
- It is written in the language of the customer. Your customer should be able to read and understand your value proposition immediately, without too much thought. This means it should be written in their language. It should describe your value and benefits of your product the way your customer would describe them, not the way you would (so no technical or industry jargon).
- It is short. This one’s straightforward. Don’t write an essay that explains the benefits of what you’re selling. Create clarity by summarizing it into a sentence or two, or even slogans or a tagline, so people can take it all in with just one bite.
- It explains the difference you make (for them). Don’t just explain your benefits and features in your value proposition. Instead, give a clear insight into how it helps them make a remarkable difference. This can be the tipping point that persuades a customer to buy.
- Hit the right nerve – i.e. address the emotions of your ideal customer. That is, their hopes, aspirations, frustrations or anxieties.
The Downfalls of Failing SaaS Value Propositions
Let’s face it: just because you’ve written a value proposition doesn’t mean that your value prop will work. There are many ways companies craft value propositions that fail, and some of the following elements can cause a value proposition to backfire.
- It tries to be impressive. Don’t try to be impressive with your value proposition. Limit jargon and big words. You don’t need to show off and make potential customers think you’re an expert. You need to get across–concretely–why they should consider giving you their money.
- It reads very generic. You should be straightforward and concrete in your value proposition–but don’t be generic. This means you should not look at a value proposition of your competitors or similar offerings and then try to copy it. Your value proposition should use unique (yet simple) language and get at why YOU are worth buying from, not someone who does something similar to you.
- It uses superlatives. When you write a value proposition, you’re not being salesy. You’re simply selling by explaining why you’re remarkable and unique. Don’t use superlatives to try to convince people. They come across disingenuous and make you seem like you have to try for customers–rather than simply be worth purchasing from because you exist.
How do you write a remarkable SaaS Value Proposition? The 5-steps
Now that you know what a strong value proposition has and doesn’t have, you can start the process of crafting your own. Here’s a simple step-by-step process that can help you get at the language to describe why what you offer is so unique.
1. Get clear about why you do what you do; then work outward
Business expert, consultant and writer Simon Sinek holds to the fact that companies can create the best value propositions when they start with understanding why their company does what it does. Start by taking an ‘outside-in’ approach by:
- Addressing the most valuable and critical customer problem, i.e., formulating ‘what’s broken’ in the world of your customer / your ideal customer segment
- why it’s key to resolve this once and forever (creating a sense of urgency),
- and what the ideal world would look like if it was resolved.
Then talk about “how” you plan to do those things–from tangible strategies and concepts, to larger business objectives that are uniquely designed to solve your customers’ needs and specific pain points, increase their impact, improve their lives, and shape unique experiences.
Finally, identify the “what” of your business and the nuts and bolts that help you reach your “why.”
2. Hone in on the most important and most interesting parts of your why, how and what
Look at the most interesting things you touched on in your previous discussion. Try to summarize these things in a two- to three-sentence paragraph that explains what you do. By paring down your ideas into a summary of the most important ones, you can end up with a brief outline of why people should value what you do. Remember: Less is more.
3. Consider your uniqueness
Once you’ve written your value out on a piece of paper, focus on the factors that make you unique. What I mean here is how your approach or capabilities help your customers make a meaningful difference in a way alternative offerings or competitors can’t (in the eyes of your customers). If you haven’t already done so, make sure you incorporate language that calls out your unique features and capabilities.
4. Make sure it is sticky
Every value proposition for a B2B SaaS business needs its central idea to be “sticky.” Ideas that are “sticky” are simple to digest and comprehend, and they linger in people’s minds. If a value proposition contains a sticky idea, people will see the idea and remember it. To ensure an idea is sticky, it should meet the six criteria of the SUCCESs Model: it should be simple, unexpected, concrete, credible, emotional, and able to tell a story. If your central idea doesn’t meet four or more of the SUCCES criteria, go back and pare down or tweak.
The ideas you’ve gotten at are the meat of your value proposition. Now finesse the language until your idea becomes clear and sticky and ends up in the language of your customer. At the end of this process, you’ll have yourself a value proposition!
Evaluating Your SaaS Value Proposition
Once you’ve finished your value proposition, make sure you evaluate it. To evaluate your value proposition, ask yourself the following:
- Does your value proposition address your customer’s most valuable pain points?
- Does your value proposition point out how you will exceed their expectations in ways alternatives can’t?
- Does your value proposition create a vivid picture how your product/service will improve customers’ lives?
- Does your value proposition spark emotions when your customers read it?
- Does your value proposition read clearly and succinctly
- Does your value proposition read as if a customer was talking about your company?
- Does it communicate your big idea in a sticky way? Is it memorable and sharable?
Look at your value proposition and ensure it meets these SUCCES criteria.
Once you answer yes to all those questions, you have an effective value proposition that will work. Your final value proposition is now ready to incorporate into your branding, marketing strategy and sales materials. It should be the positioning statement that’s front and center on your company’s homepage since your website is like an online storefront for your business. It should show people–from the very start–why they should purchase from you. Also, include it in landing pages, blog posts, social media profiles (Linkedin, Twitter,…), email marketing correspondence and even print marketing materials. Finally, gather social proof and incorporate it as the center of your sales pitch. You can and should leverage its power to drive engagement, conversations and increase conversion rates.
Successful Value Proposition examples
Looking at successful value propositions from the real world can help give you ideas for your own value proposition. Here are some case studies of business software companies that nailed their value propositions and used them as tools to grow and thrive.
There’s no doubt that Uber has been one of the most successful and disruptive companies of all time. Their model has not only be embraced by customers, but also by businesses around the globe who want to “Be the Uber of [insert name of industry here].” One way that Uber got people to pay attention in the first place was with their value proposition. It reads:
“Uber is the smartest way to get around. One tap and a car comes directly to you. Your driver knows exactly where to go. And payment is completely cashless.”
Uber’s simple, short value proposition is written in customer language, and it points out its differences from competitors (taxi cabs that require cash inside). It also explains what pain points it solves–giving drivers directions, handling payments and having to search to find vehicles to ride in.
Drift is a web-based live chat tool that is used by salespeople and marketers. They have made a huge impact on the business world and become a sought-after communication tool because its leaders have nailed the narrative behind the company and why it’s a solution that organizations should rely on.
To pitch their company, Drift’s execs and salespeople tell a story in popular narrative form: there’s an enemy that must be overcome and their platform is the sole solution that can help them defeat the enemy.
Drift’s value proposition is simple and succinct:
“Conversations. Not Forms. With Drift on your website, any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.”
In a similar manner to the sales pitch, the value proposition declares that there’s a problem that needs to be solved for B2B, and that Drift is the solution. It is sticky, easy to understand, and even tells a story, all within the short 3 sentence paragraph.
Gusto is a company that has created a B2B SaaS solution that lets companies manage all their HR tasks in one place, online. Gusto succeeded when they created their value proposition in that it both make the company’s uniqueness plain, and it states their value in a way that is simple, credible, and emotional.
Their value proposition reads:
“It’s time to tame the chaos of payroll, benefits, and HR. Get it all done with Gusto.”
Not only does it directly address the customer (in familiar language) and talk about troubling problems the platform could solve, it also clearly summarizes what benefits the services affords users and tells the story of how it can lead an organization from chaotic to manageable.
If you want to succeed at creating a funnel that brings in the right customers, creating desire, communicating an idea that sticks, and convincing potential customers to buy, you need a value proposition. Spend time crafting one that highlights the unique benefits and gains your company offers, the pain points you solve and how you’re different from businesses that do things like you do. Then, use this statement in your marketing materials, web presence and sales pitch; you can rely on it as a tool to help generate and convert leads.
As a business leader, have you come across value propositions that inspired you or influenced your own statements? Are there SaaS businesses that have absolutely nailed their value proposition? Let me know in the comments below.
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